Questions & Answers

Questions & Answers

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  • Q. What is the procedure for returning my firearm for service or repair?

    A.
    KAHR ARMS, AUTO-ORDNANCE AND MAGNUM RESEARCH, INC. DOES NOT ALLOW INDIVIDUALS OR DEALERS TO BRING FIREARMS TO OUR FACTORY FOR REPAIR. GUNS FOR REPAIR MUST BE SENT TO THE FACTORY ACCORDING TO THE INFORMATION OUTLINED BELOW.

    Magnum Research firearms returned to the factory for service or repair should be sent to:

    MAGNUM RESEARCH, INC.
    12602 33rd Avenue SW
    Pillager, MN 56473
    Attn: Service Dept.

    Confirm the firearm is unloaded before shipping.
    Contact Magnum Research Technical Support Department to receive a Return Authorization number before shipping a firearm to the factory. If you are having a FFL dealer send in your firearm please have the dealer complete the RA form or fill out the RA using the dealers information. You can do this by online (RA request form) or by calling 508-635-4271. Ship handguns prepaid via UPS or Fed Ex overnight. Federal law prohibits anyone without a Federal Firearms License from shipping a handgun by mail. Please check for any additional state or local regulations. With your return, enclose a letter that references your Return Authorization number and includes: name; address; phone number; and firearm model and serial number. The letter should describe, in detail, the problem being experienced or work to be done.
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  • Q. What is the cost of my non-warranty service?

    A.
    Non-warranty service will be billed at $65/hour + cost of parts + $40 shipping and handling. There is a minimum $60 charge + $40 shipping and handling.
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  • Q. How can I purchase parts for my Magnum Research firearm?

    A.
    You can purchase parts, accessories, and Magnum Research wear online at www.magnumresearch.com or mail or fax. We do not process phone orders. Pricing, availability and order status can be confirmed by calling 508-635-4271.

    MAGNUM RESEARCH, INC.
    12602 33rd Avenue SW
    Pillager, MN 56473
    Attn: Parts Dept.
    Fax: 218-746-3097

    Individuals require prepayment by check, money order, or credit card authorization. Magnum Research accepts Visa, MasterCard, AMEX, and Discover.
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  • Q. I live in (state). Is this gun/part approved in my state?

    A.
    It is difficult for us to keep track of the ever changing laws in the different states. The best way to make certain that you are compliant to the laws in your state is to check with your local office of Alcohol, Tobacco, and Firearms (ATF) or your local firearms dealer.
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  • Q. I can repair my own gun and do not wish to send it to the factory. Can I get a replacement part?

    A.
    Simply contact the service department at 508-635-4271 or send an e-mail to info@magnumresearch.com to receive a replacement part.
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  • Q. Can I buy direct from Magnum Research?

    A.
    You must purchase your firearm from an authorized dealer with the appropriate Federal Firearms License. For a list, please consult our website at www.magnumresearch.com and check the "where to buy" section.
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  • Q. How long will my repair take?

    A.
    Please allow two to three weeks for your pistol and four weeks for your rifle.
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  • Q. How do I get answers to my technical questions?

    A.
    Send your question to info@magnumresearch.com or phone Customer Service at 508-635-4271 between the hours of 8:00 AM to 4:00 PM CST and someone will get back to you as soon as possible.
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  • Q. Can my local retail gun shop order specific models from you?

    A.
    Licensed gun dealers may contact one of Kahr & Magnum Research's stocking wholesalers listed on our website at www.magnumresearch.com in the "where to buy" section.
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